Prepare for a food rescue

Thank you for joining FeedTahoe! We want you to feel excited and prepared to volunteer with us, so we’ve added the following videos and FAQ’s to help you prepare for your first food rescue! If you have any additional questions or need support, please do not hesitate to text our FeedTahoe Dispatch Line at 530-539-1719!

Please watch before completing your first rescue

Food Safety Is Our Top Priority

It’s important to us, our food donors, and our recipients that all donated food is safe to eat. While our food donors ensure everything they give you is edible, unexpired, and untouched, these are helpful things to look out for.

please watch before completing your first rescue

Review our Volunteer Welcome Packet

This has up to date information on FeedTahoe guidelines and policies. If you have any questions about the FeedTahoe app works, expectations, best-buy dates, and unaccepted food items, this packet will answer your questions. Please read through the Expectations of Volunteers page thoroughly to understand our policies. Reach out to our FeedTahoe Dispatch Text Line at 530-539-1719 to ask our staff any questions!

please review this before completing your first rescue

FAQs

  • Enable notifications on the FeedTahoe App to get notified when a new rescue is available, or view the “one-time” or “recurring” rescue tab.

  • Review the videos and information on this page and text 530-539-1719 if you have any questions. Then, go to the hamburger menu in the app, my rescues, and hit “start rescue”

  • We recommend using the mapping software in the app and following the pins. The app has specific instructions for each location that has parking recommendations.

  • It depends on if the app says, exact or estimate. If the donation is an estimate, adjust the details on the donation page. If it says exact, only take exactly what is listed in the app.

  • No, please go from Point A to Point B. This is for food safety.

  • Donation amounts vary, but average loads are 10 to 20 lbs. There are larger rescues from grocery stores that yield many boxes with weights up to 50 pounds.

  • Yes! Feel free to bring a family member, friend, or someone interested in learning how to volunteer!

  • Please text the FeedTahoe Dispatch Line 530-539-1719 ASAP

  • “Hello, my name is ________ and I am with FeedTahoe. I am here to pick up the food donation and bring it to the nonprofit.”

  • Go to the hamburger menu, and “View my rescues”

  • Yes! Please tag us at @marcellafoundation #feedtahoe

  • While we understand that emergencies come up unexpectedly, we ask our volunteers to do their best to complete a claimed rescue within the given time window. That said, if a you have more than 4 ‘no call, no show’, then we will have a conversation about a better volunteer opportunity.